Intake Specialist

Reports To: Case Manager

Position Summary: The Foundation for Homeless Veterans (FFHV) is seeking a dedicated and compassionate Intake Specialist to be the initial point of contact for veterans seeking assistance. This position involves conducting intake assessments, gathering essential information, and ensuring that veterans are connected to appropriate resources and services. The Intake Specialist plays a crucial role in helping veterans begin their journey towards stable housing and independence.

Key Responsibilities:

1. Client Intake and Assessment:
   
• Conduct initial intake interviews with veterans to gather detailed information about their needs, history, and current situation.
• Assess veterans' eligibility for FFHV programs and services.
• Develop preliminary service plans based on the initial assessment.
2. Information Management:
   
• Accurately record and maintain detailed intake records and documentation in the case management database.
• Ensure all information is kept confidential and secure in accordance with FFHV policies and regulations.
3. Resource Coordination:
   
• Provide veterans with information about available resources and services.
• Refer veterans to appropriate internal programs and external agencies as needed.
• Follow up with veterans to ensure they are successfully connected to resources and services.
4. Support Services:
   
• Assist veterans with completing applications and paperwork for various services and benefits.
• Provide crisis intervention and support as needed during the intake process.
• Offer compassionate and empathetic support to veterans and their families.
5. Collaboration and Communication:
   
• Work closely with the case management team to ensure a smooth transition from intake to ongoing case management.
• Communicate effectively with veterans, their families, and service providers.
• Participate in team meetings, trainings, and professional development opportunities.
6. Compliance and Reporting:
   
• Ensure compliance with FFHV policies and procedures, as well as relevant legal and regulatory requirements.
• Prepare and submit required reports and documentation in a timely manner.
• Maintain up-to-date knowledge of community resources and services available to veterans.

Qualifications:

• Bachelor’s degree in social work, psychology, or a related field (relevant experience may be considered in lieu of a degree).
• Minimum of 1 year of experience in a social services, intake, or similar role, preferably with a focus on homeless populations or veterans.
• Strong understanding of community resources and services available to homeless veterans.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team.
• Compassionate, patient, and dedicated to supporting veterans.

Working Conditions:

• Full-time position based in Oceanside, CA.
• Occasional travel within the community for client visits and meetings.
• Flexibility to work evenings or weekends as needed.

Application Process:

Interested candidates should submit a resume and cover letter to jobs@ffhv.org

This job description outlines the general nature and level of work performed by employees in this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. The Foundation for Homeless Veterans reserves the right to amend and change responsibilities to meet organizational needs.